What is ISO 9001 :What is ISO 9001, ISO 9001 is one of the important abilities that every industrial engineer must learn to enter the labor market.
What is ISO 9001 and everything you need to know about ISO
One of the important steps to enter the job market is to get familiar with this standard. We have tried to make you one step closer and more familiar to enter the industrial engineering job market. As a result, if this article was useful for you, recommend it to your friends. .
What is ISO 9001?
“What is ISO 9001?” Are you looking for a simple answer to this question?
Well, you are not alone. This comprehensive guide can help you learn why ISO 9001 will bring many benefits to your organization, help you discover the requirements of ISO 9001 and the steps you need to take to get certified. ISO should be used.
Your simple introduction to ISO 9001 principles
It is an international standard for quality management systems (QMS) published by ISO (International Organization for Standardization). This standard was recently updated in 2015 and is referred to as the ISO 9001:2015 standard. In order to be released and updated, ISO 9001 must be agreed upon by the majority of member countries to become an internationally recognized standard, which means that it is accepted by the majority of countries in the world.
A survey of ISO 9001 certifications at the end of 2017 shows that despite the global recession, the number of companies that have implemented ISO9001 quality management standards still remains worldwide.
In addition, there are other documents in the ISO 9001 family that support ISO 9001 requirements: ISO 9000 defines the terminology and principles behind ISO 9001, and ISO 9004 provides guidance for building an ISO 9001 quality management system. Also successful.
What is a quality management system?
A quality management system, often referred to as a QMS system, is a set of policies, processes, documented procedures, and records. This set of documents sets a set of internal rules that will govern how you create and provide your products or services to your customers.
A QMS system must be tailored to the needs of your company and the product or service you provide, but the ISO 9001 standard provides a set of guidelines to ensure that the critical elements that a quality management system needs to be successful are not in place.
Understand why ISO 9001 is important
As mentioned above, ISO 9001:2015 is an internationally recognized standard for establishing, implementing and maintaining a quality management system for any company. This standard is intended to be used by organizations of any size or industry and can be used by any company.
As an international standard, it is recognized as a basis for any company to create a system to ensure customer satisfaction and improvement, and as such, many companies consider this requirement as a minimum requirement for They know the organization as a supplier.
Since you audit your processes, and also having an ISO certificate is the reason for this audit, you can eliminate the need for audits for your client. That is why ISO 9001 is necessary for many companies to compete in the market.
In addition, your customers will be assured that you have established a quality management system based on the seven principles of ISO 9001 quality management.
In fact, ISO 9001 is a basic and effective standard that is the basis that industrial groups want to add to specific industrial needs, thus creating their own industrial standard; These include AS9100 for the aerospace industry, ISO 13485 for the medical device industry and AITF 16949 for the automotive industry.
What does ISO 9001 really look like?
The structure of ISO 9001 is divided into ten parts. The first three items are preliminary, the last seven items include the requirements of the quality management system. Here is the 7th important section:
Section 5: Leadership – Leadership requirements address the need for top management in QMS implementation. Top management needs to demonstrate its commitment to the QMS by ensuring customer focus, defining and communicating quality policy, and assigning roles and responsibilities throughout the organization.
Section 6: Planning – Top management must also plan for the ongoing operation of the QMS. The risks and opportunities of the quality management system in the organization should be evaluated and the quality goals for improvement should be identified and plans should be considered to achieve these goals.
Section 7: Support – The support section covers the management of all resources for a QMS, covering the need to control all resources, including human resources, buildings and infrastructure, the work environment, monitoring and evaluation resources, and organizational knowledge. This section also includes requirements on competency, awareness, communication and control of documented information (documents and records needed for your processes).
Section 8: Operations – Operational terms deal with all aspects of planning and creating a product or service. This section includes planning requirements, reviewing product requirements, designing, controlling external providers, creating and releasing a product or service, and controlling non-reciprocal process outputs.
Section 9: Performance Evaluation – This section contains the requirements to ensure that you can monitor whether your quality management system is working well. This includes monitoring and measuring your processes, evaluating customer satisfaction, auditing Internal and continuous QMS management review.
Section 10: Upgrading – This last section contains the requirements for building a better QMS over time. This includes the need to assess process nonconformities and corrective actions for processes. These sections are based on the Plan-Do-Check-Act cycle, which uses these elements to realize change in the organization’s processes in order to maintain improvement trends in their processes.
Why is ISO 9001 a good idea for your organization?
The benefits of ISO 9001 cannot be overstated. Companies large and small have used this standard to great effect, uncovering and securing huge cost and productivity savings. Here are just a few of these benefits:
Improve Your Image and Credibility – When a customer knows that you are certified by an ISO certification, they will know that you have implemented a system that is focused on customer needs and improvement. This will increase your self-confidence.
Improving Customer Satisfaction – One of the key principles of ISO 9001 QMS is to focus on improving customer satisfaction by identifying and meeting customer requirements and needs. Improve repeat customer business by improving your satisfaction.
related post: ISO14001 standard
Fully integrated processes – Using the ISO 9001 process approach, you look not only at the individual processes in your organization, but also at the interactions of those processes. By doing this, you can easily find areas for improvement and save resources in your organization.
Use Evidence-Based Decision Making – Ensuring that you make decisions based on good evidence is key to the success of an ISO 9001 QMS organization. By ensuring that your decisions are based on good evidence, you can best target resources to improve problems and improve your organizational performance.
Create a culture of continuous improvement – With continuous improvement as the primary output of the QMS, you can reap the benefits of saving time, money, and other resources. By creating this culture in your company, you can focus your workforce on improving the processes they are directly responsible for.
Get people involved – who better than the people working in the process to help find the best solutions to improve the process? By focusing their workforce not only on management, but also on process improvement, they will participate more in the organization’s bottom line.
What are the practical certificates for ISO 9001 certification?
What is ISO 9001 certificate? There are two types of certification: certification of the company’s quality management system against the requirements of ISO 9001 and certification of individuals to meet the requirements of ISO 9001.
This section examined the steps of a company to implement the ISO 9001 quality management system and approved it. ISO 9001 certification for your company involves implementing a QMS based on the requirements of ISO 9001 and then hiring an auditor to audit and certify your QMS as meeting the requirements of the ISO 9001 standard.
As you begin to support management and identify customer needs for a QMS, you should begin by defining your quality policy and quality objectives, which together define the overall scope and implementation of the quality management system. Along with this, you need to create mandatory and additional processes and procedures necessary for your organization, to create and deliver your product or service.
There are six mandatory documents to include, and add others as prerequisites.
This creation of documents can be done by your company or you can get help by hiring a consultant or buying standard documents.
related post: What is an ISO 13485 certificate?
Once all the processes and procedures are in place, you need to run the QMS system for a period of time. By doing this, you will be able to collect the necessary records to go to the next steps: to audit and review your system and receive certification.
Mandatory steps for implementation are over and get your company certificate
After completing all your documentation and implementing it, your organization should also take these steps to ensure successful certification:
Internal Audit – An internal audit is intended for you to review your QMS processes. The aim is to ensure that records exist to confirm compliance of processes and to find problems and weaknesses that would otherwise be hidden.
Management Review – A formal review by your management to assess the facts of the management system processes in order to make appropriate decisions and allocate resources.
Corrective Actions – After internal audit review and management review, you should identify and document the root cause of any problem.
The company’s ISO certification process is divided into two stages:
Step 1 (Documentation Review) – Auditors from your certification body will review your documentation to ensure that it meets ISO 9001 requirements.
The second stage (main audit) – here, the ISO certification auditors will check whether your actual activities comply with both ISO 9001 and your documentation by reviewing documents, files and company practices.
ISO 9001 certificates for individuals
Training in ISO 9001 concepts is available and there are options for people to choose from. The first of these cases can lead to the issuance of a certificate for a person to be able to audit for a certification organization, but others can use or benefit from the skills of these people for their own company:
ISO 9001 Course Audit Supervisor – This is a four to five day training course focused on understanding the standard d ISO 9001 QMS and the ability to use it to audit management systems against these requirements. The course includes an exam at the end to check knowledge and competence, and it is only with a valid course that an individual can be approved to audit for a certification body.
ISO 9001 Internal Auditing Course – This is usually a two or three day course based on the Senior Management Auditor course, but does not include a qualification exam, so it is more useful for the company for someone starting to do internal auditing.
ISO 9001 Awareness and Implementation Course – Several courses are offered that provide knowledge of ISO 9001 and how to implement it. It can be one- or two-day courses and can even include online e-learning sessions as a teaching method. These courses are very useful for those who need an overview of the ISO 9001 standard or those involved in the implementation in a company.
How to establish, implement and document ISO 9001:2015 in an organization:
In the new edition of the ISO 9001 standard, risk-based thinking, organizational knowledge, business environment and identifying the needs of stakeholders are new topics that the organization should pay attention to.
The establishment of ISO 9001 quality management system, 2015 edition, like other management systems, has steps:
First of all, we must check the status of the company and the defined processes in the majority of a report and understand where the organization or company in question is currently located. This report is known as the management system recognition report.
The next step is to train the quality management system. This means that the method of deployment and use of this system should be clear and clear for the collection managers. By doing this, we make sure that all managers are aware of the demands of quality management as well as its benefits
The next step, which is somehow the most important step, is the documentation of the quality management system. In this step, forms, implementation methods, instructions and… They are compiled according to the organization.
The audit of the quality management system is the next step in this process, which, if performed correctly, leads to the issuance of a certificate.
related post: What is HACCP?